Account and sign-in
Password reset, email confirmation, mobile verification, two-factor authentication, backup codes, and account recovery.
Contact support →── Support center
Get the right help,without losing context.
Tell us which account, profile, school, or workflow you were using and what you expected to happen. Do not email passwords, two-factor codes, backup codes, or payment-card details.
Email supportVerification and access
Questions about a pending athlete, Athletic Department / GM, or NIL Collective claim and the administrator review process.
Contact support →Billing
Organization checkout, subscription status, cancellation, receipts, or access after payment. Payment never substitutes for administrator approval.
Contact support →Athlete data and corrections
Report a public-profile mismatch, source concern, missing result, social-account issue, or other factual correction.
Contact support →Account control
Delete your account in the app.
In the Velocity Rating iOS app, sign in and choose Account → Delete account. Confirm your password, type DELETE, and approve the final deletion prompt. You do not need to call or email support to delete your account.
If the account has an active organization subscription, Velocity Rating attempts to cancel it first. If cancellation fails, deletion stops so billing is not left active without an account. You can retry or contact us for help.
Deleting your account removes the login and account-associated private information. A public athlete record independently sourced from public or licensed information may remain, but it will no longer be claimed by the deleted account.